Refund policy

Here is a customer-facing Refund & Return Policy tailored specifically for Written Affection, structured to protect your business while aligning with your print-on-demand fulfillment model:

Refund and Return Policy

Last Updated: August 19, 2026

At Written Affection (https://writtenaffection.com/), we take immense pride in crafting unique, personalized, and made-to-order products designed to celebrate your special moments.

Because every item is custom-crafted specifically for you upon ordering, we have specific guidelines regarding returns and refunds.

1. Returns & Exchanges

  • No Returns Accepted: Because all of our jewelry and gift items are custom-made and personalized upon order, we do not accept physical returns or standard exchanges.

  • Please double-check all personalization details (names, dates, engravings, messages) and sizing before completing your purchase.

2. Damaged, Defective, or Incorrect Orders (Free Replacements)

Your satisfaction is our priority. If your item arrives damaged, defective, or with a manufacturing error on our part:

  1. Contact our support team within 14 days of receiving your package.

  2. Email us at writtenaffection.biz@gmail.com with:

    • Your Order Number

    • A clear photo or short video showing the issue/defect along with the packaging.

  3. Once verified, we will arrange a free replacement/remake of your item at no additional charge.

3. Refunds & Cancellations

  • Refund Eligibility: Because items are custom-made, standard refunds to the original payment method are generally not offered. Exceptions are reviewed on a case-by-case basis under extenuating circumstances (e.g., severe fulfillment errors where a replacement cannot be provided or an item has been discontinued).

  • Order Cancellations: Once an order enters production, it cannot be canceled or modified. If you need to make an urgent change or cancellation request, please contact us immediately after ordering, and we will do our best to accommodate if production has not yet begun.

4. Shipping & Delivery Issues

  • Please verify that your shipping address is complete and accurate during checkout. We cannot be held responsible for packages delivered incorrectly or lost due to an inaccurate address provided at checkout.

  • In the rare event a package is confirmed lost in transit by the carrier, we will issue a replacement at no cost to you.

5. Contact Us

For any questions, order updates, or replacement requests, please reach out to our customer care team: