Shipping policy

Shipping Policy

Last Updated: August 19, 2026

At Written Affection (https://writtenaffection.com/), every product is made to order and customized with care. Below you will find all the details regarding our production timelines, shipping estimates, tracking, and delivery guidelines.

1. Order Processing & Production Time

  • All jewelry and custom gift orders are individually crafted, inspected, and packaged.

  • Production & Processing Time: 1–3 business days before shipment.

2. Shipping Carriers & Locations

  • Orders are shipped from our fulfillment facilities located in the USA (Florida) and Europe (Amsterdam).

  • We primarily ship via UPS and partner postal carriers.

  • For international shipments, your domestic national mail carrier will manage final-mile delivery once the package clears local customs.

3. Estimated Delivery Times

Region Estimated Delivery Time (After Dispatch)
United States 2–5 business days
Europe 2–7 business days
Canada 4–10 business days
Australia & New Zealand 5–15 business days
Rest of the World 5–20 business days
Note: Delivery windows are estimates and may vary slightly during peak holiday seasons or due to local customs clearance procedures.

4. Customs, Duties & Import Taxes

  • Packages are shipped with all required documentation for international customs authorities.

  • International shipments (including deliveries to the EU, UK, and elsewhere) may be subject to local VAT, import duties, or customs handling fees determined by your destination country's government.

  • Any applicable customs fees or import duties assessed at delivery are the responsibility of the recipient.

5. Tracking & Delivery Inquiries

Once your order ships, you will receive a confirmation email containing your tracking number and link.

  • If your tracking has not updated or you have not received your delivery within the estimated window, email us at writtenaffection.biz@gmail.com with your Order Number.

  • We will investigate with the carrier and resolve the issue promptly.

6. Order Modifications & Cancellations

  • Because we start custom production quickly, order cancellations or modifications (such as address updates or personalization changes) are only possible if requested before the item enters production.

  • If you need to make changes, please reach out to us immediately after placing your order.

7. Damaged, Defective, or Incorrect Items

  • If your item arrives damaged, defective, or contains a manufacturing error, please contact us within 30 days of purchase.

  • Send an email to writtenaffection.biz@gmail.com with:

    • Your Order Number

    • Clear photos showing the defect or issue alongside the packaging.

  • Upon verification, we will issue a free replacement/remake immediately. Please do not return items without prior authorization from our team.

8. Contact Us

For any questions regarding shipping or your order status: